Questions and answers
Questions from the night line
Straight answers to what Toronto callers ask us most, from pricing talks to permits.
- How night calls are priced, explained before we set out
- How to shut off your water while you wait
- Rented water heaters, condos and permits
- Homes and businesses across Toronto
- Open 24/7. Phone answered every hour, holidays too.
- Licensed & insured. Trade licence details given on request.
- Shown before cut. You see the fault and the plan first.
- Gas by gas techs. Licensed gas technicians on gas heaters.
Below are the questions callers put to the night line most often. If yours is not here, the quickest answer is a phone call; we would rather explain than leave you guessing.
Do you really answer at three in the morning?
Yes. The phone line is staffed every hour of every day, including holidays. Night calls are our main work, not an afterthought.
How do you charge for a night call?
We explain our call-out arrangement and how the work will be priced on the phone before anyone sets out, so you can decide with full information. Ask us to repeat anything that is unclear.
Can you tell me how to shut off my water while I wait?
Yes. We walk you through finding the main valve, which in most Toronto houses is on the front basement wall near the water meter, and how to drain pressure from the lines.
Do you work on rented water heaters?
Plenty of Toronto households lease their tank. We can find the fault, but repairs or replacement on a rental unit may need to go through the rental company under your agreement. We tell you which applies.
Do you handle permits?
Work such as backwater valves, sewer replacement and some water service work needs a City of Toronto permit. We arrange the permit and inspection as part of the job.
Will you show me what was wrong?
Always. We show you the failed part, the cleared debris or the camera footage, and explain what we replaced.
Do you work in condos?
Yes, following your building’s rules for trades, hours and elevator use. We also help you work out which parts of the plumbing belong to your suite.
Do you work for businesses as well as homes?
Yes. Restaurants, shops, offices and multi-unit buildings use the same phone line. See our commercial plumbing pages for grease interceptors, backflow testing and jetting.
Do you do heating or cooling?
No. We work only on plumbing. Gas connections for water heaters are made by licensed gas technicians.
What areas do you cover?
Toronto neighbourhoods across the old city and the former boroughs of Etobicoke, North York, East York, York and Scarborough.
Can I book a non-urgent job?
Of course. Call during any hour and we will schedule a daytime visit for jobs that can wait, such as faucet installation or a water heater flush.